Privacy Notice

This is the Privacy Policy of StormForward Internet Ltd trading as ComfyBabies.co.uk and is part of our Terms and Conditions.

We are committed to protecting your privacy and we take our responsibilities for the security of customer information very seriously.

Personal Information

When you shop with http://www.comfybabies.co.uk/, we gather information about you:

  1. Personal information about you is gathered from our secure online shopping facility (excluding your payment information), our email newsletter subscription, and our contact us page.
  2. When you place an order with us, we ask for information such as your name, email address, delivery address and contact details. We keep a record of this information. This is necessary for us to recognise you as a customer in the future and to fulfil the orders you place with us.
  3. If you buy online your payment card details are collected by Sagepay our online payment provider and at no time are these made available to us. We do not hold or store your payment details.
  4. We keep a record of your purchases with us. This means we can deal quickly with any problems you may experience with your order. It also means we can send you details of relevant offers.
  5. We keep copies of any emails you send us, and this helps us keep track any problems or concerns you’ve had with our products or services.
  6. If you subscribe to our email newsletter, we retain only your email address to allow us to send you newsletters. You may unsubscribe at any time.

How We Use Your Personal Information

All the information we collect via our website or through correspondence with you is used to operate and improve the service. We use your personal information only for:

  • Processing your order and providing customer support.
  • Planning and managing our business activities, including analysing customers’ shopping habits and preferences and administering this website.
  • Providing you with information about the products and services we offer.
  • SMS Messaging - We will only send you offers from stores within our group, Stormforward Retail Ltd

We will only send you updates on new products or alert you to special offers which we believe will be of genuine interest to you from stores within our group Stormforward Retail Ltd. If you would prefer not to receive this type of information please let us know through our contact page.

Site tracking and Cookies

We use Google Analytics to monitor website traffic and site usage to help us improve the design and layout of the site. This software does not enable us to capture any personal information.

Like many websites we use cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. We may use a session cookie which enables us to identify you (only) throughout a session on our site.

We also use another form of cookie so that our web server will recognize your browser when you visit our site again. This will remain on your computer for a maximum of 90 days and will then expire. Information on deleting or controlling cookies is available at www.aboutcookies.org.

Last updated: 30th October 2012, version 2