Terms and Conditions

General Website

Introduction

Terms and conditions are usually complicated, confusing and written in legalese. We’ve tried to make ours as easy to understand as possible so you know where you stand with ComfyBabies.co.uk aka StormForward Retail Ltd - all part of providing you a great service.

The Terms and Conditions

http://www.comfybabies.co.uk/ ("the Website") is owned and operated by StormForward Retail Ltd ("we", "us", and "the Company") an English limited company with company number 06894592 and VAT number 179 7277 47. Our registered address is Bramshott Chase House, Bramshott Chase, Hindhead, Surrey, GU26 6DG.

Please read these terms and conditions carefully before placing an order. We reserve the right to change these terms and conditions from time to time and it is advisable for you to read through them each time you use the site.

Placing an order

When placing an order you warrant that all information you provide to us is true and accurate, that you are the authorised user of the credit or debit card or the Paypal account used when placing your order and that there are sufficient funds to pay the full order value.

In particular, you must provide us with a true email address and a true phone number so we are able to contact you about your order. We reserve the right to cancel your order automatically if the email address bounces or we are repeatedly unable to reach you on the phone number given.

Soon after you place an order, we send you an acknowledgement email confirming receipt of your order. This email is only an acknowledgement and does not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods you ordered have been despatched to you (a "Despatch Email"). Only those goods in the Despatch Email will be included in the contract formed.

We reserve the right to hold any order due to checks made on personal details.

Pricing and availability

All prices include VAT where applicable.

Although we take every care to ensure all details, descriptions and prices on the Website are accurate, errors can happen. If we discover an error in the price of any goods ordered, we reserve the right to inform you as soon as possible and give you the option to proceed with your order at the corrected price or to cancel your order or that part of your order. If we are unable to contact you we will treat the whole order as cancelled. If you cancel and have already paid, you will receive a full refund.

Payment

Payment for your order will be taken as soon as possible after you have completed placing your order on the Website. All credit and debit card payments are subject to validation checks and authorisation by the card issuer. If the payment is refused, we will cancel your order automatically. If the payment is flagged as high risk by the card issuer, we will phone or email you to confirm your details.

Please note that your credit card or bank statement may show our merchant name as "EXPLOSIVENUT" or "StormForward Retail".

Delivery

All orders over £50 in value will be delivered free of charge. We aim to send out all orders received before 1pm on a working day on the same day for next working day delivery. If an item is not immediately available, you will usually be notified of this on the Website at the time of placing your order. Despatch and delivery times are not guaranteed. Some areas in the Scottish Highlands may take 48 hours to reach rather than our target of 24 hours. Additional charges will be incurred for deliveries to Northern Ireland, the Channel Islands, the Isle of Wight, the Isle of Man, the Scottish Islands and some regions of the Scottish Highlands. For more information on these charges, please see our delivery page.

At present, we only deliver to United Kingdom addresses. Please contact us by email or phone if you are interested in ordering for delivery overseas. Note we are not able to deliver to BFPO addresses at this time.

We reserve the right to deliver your first order only to the billing address of your credit or debit card.

To ensure fast and reliable delivery all orders must be signed for on receipt. If you are not available at the time of delivery, our delivery company will leave a card and will attempt to deliver once more. If your order is returned to us by our delivery company because you fail to sign for or collect your items within a reasonable time-period, we will refund you the order value less a charge of £20 to cover the cost of the original delivery and the return delivery back to our warehouse.

If any goods we supply are not in perfect condition when they arrive, please inform us immediately and certainly within 48 hours by email or phone so we may offer you a replacement or refund at our discretion.

Cancelling an order

Under the Consumer Protection Distance Selling Regulations you have rights as a consumer when you shop online – you have the right to change your mind and cancel an order within seven working days. If you decide to cancel, then you should put this in writing to us by letter, or by fax or email.

Returns

When you cancel an order or part of an order, the goods must be returned in their original packaging to our warehouse: Unit 19, Lawson Hunt Industrial Park, Horsham, Sussex, RH12 3JR.. You are responsible for the goods until we receive them. Any packaging or postage cost incurred in returning the goods is your responsibility.

When we receive the returned goods, if they have been used, altered, damaged, or are in any way unfit for resale, we reserve the right to withhold some or all of the refund and will email you within 7 days describing the reasons and explaining your options.

Waste Electrical & Electronic Equipment (WEEE) Directive 2006 - Recycling Household Electrical Equipment

Here is our compliance Statement and information for our customers:

The UK currently produces about 900,000 tonnes of electrical and electronic waste each year. This includes a wide range of household items from Mp3 players and TV's, to computers and toys.

With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulation means all retailers/producers of electrical equipment have to pay for the recycling of household electrical goods they have supplied. Previously this bill was met by councils, or items were not recycled at all. These regulations mean that all retailers must actively assist in delivering a UK-wide WEEE collection infrastructure and also encourage the participation of consumers in recycling electronic equipment.

Goods that should be recycled under the WEEE directive are be labelled with a crossed out wheeled bin symbol on the packaging.

You can now recycle your old electricals with us.

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

So that you can get your waste electrical goods recycled, you can either find your local Recycling facility via the link below, or you can post any item(s) back to us (please email us first) and we will ensure they are recycled properly.

We are pleased to offer our customers the chance to recycle their old electrical items.

Please contact us and we can arrange to have your old items collected and returned to us for recycling.

Recycle more recycling facility locator

Not all council sites are suitable to collect all types of waste electrical goods, so to find out your nearest participating site (including other collection facilities that may not be operated by the council) visit Recycle-more's 'Bank Locator' (at the above link) and just enter your postcode.

For information on how to recycle your Waste Electrical & Electronic Equipment (WEEE) please visit the following websites. They contain advice and tips on how to recycle waste electrical goods and other household items:

www.recycle-more.co.uk

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

The Waste Batteries and Accumulators Regulations

Here is our compliance Statement and information for our customers:

Under the Waste Battery Regulations, comfybabies.co.uk are now offering a take back scheme for all portable waste batteries (You can return your waste batteries to our business premises in person (please do not post).

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Also, most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

Customer service

We aim to please you with our wide selection, low prices and fast convenient service but sometimes things may not be to your complete satisfaction. Please feel free to contact us via the contact form, by email at customer.services@comfybabies.co.uk or by phone on .

Our Customer Service Department is open Monday to Friday 9am to 5pm excluding bank holidays and we aim to reply to every email within one working day.

Privacy

Our Privacy Policy is part of these Terms and Conditions.

Intellectual property rights

All rights in the Website are owned by or licensed to the Company. You may not copy the Website or any part of its content without prior written permission of the Company.

Limitation of liability

We will not be liable for any loss or damage of any kind suffered by you arising directly or indirectly from your use of the Website.

We make all reasonable efforts to ensure that the Website is free from viruses and defects. We cannot guarantee that the use of the Website or of third party websites linked from it will not damage your computer or its contents and we shall not be liable for any loss or damage to your computer or its contents as a result of your use of the website.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury arising from our negligence or that of our employees or agents.

Entire agreement

These Terms and Conditions including the Privacy Policy constitute the entire agreement between us. Your Statutory Rights are unaffected by these Terms and Conditions.

Law

These Terms and Conditions shall be governed by the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Last updated: 11 October 2010, version 1.3

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